Cancellation & Refund Policy
Infinia offers a return and exchange policy with an option to return or exchange items purchased on our website within the specified 15-day return/exchange period for all Infinia products.
The return and exchange option will be active within 24 hours from the time of delivery of the product.
To raise a return or exchange request:
- Sign-in to your Infinia account using your registered Email ID or through your Facebook or Google account.
- Select the "Orders and Returns” section from the customer drop-down list
- Proceed to select the order you wish to return or exchange and choose either the “return” or “exchange” option
- The pick-up request will be raised and an email/SMS will be sent to your registered email ID/phone number
- You can track the status of your return/exchange requests under the “Orders and Returns” section of the customer drop-down list
Our delivery executives will carry out the return or exchange within 4 - 7 business days from the date of placing the request.
At Infinia, we provide constant updates to our customers via email and SMS during the return or exchange process.
If you haven't received any update or have any concerns, please email our customer care team at email@example.com or call +91 8910249782.
To raise a return or exchange request:
- Any and all items that a customer would like to return or exchange must be unused and should be returned in their original condition with all the tags and packaging intact. (for e.g. shoes must be returned in the original shoe box). Items should be given to the delivery executive in an undamaged condition
- A refund will be initiated for the return amount once the returned package reaches our warehouse and the product meets the conditions of our “Return and Exchange Policy”
- If you return or cancel an order, the paid price of the product (including the tax collected) will be refunded to you. However, handling charges are non-refundable and hence shall not be reflected in the final refund amount.
- If you wish to exchange the item because there is a mismatch of size or if you have received a defective piece, Infinia will provide you with a replacement of the item, free of cost.
- Under Infinia’s Exchange Policy, only size exchanges are allowed. This implies that we can provide a replacement only for the same product of a similar or different size. For example, if a customer purchases, a red shirt in size 'S', the exchange choices for the shirt are confined to the other sizes available for the same exact red shirt. The customer will not be able to exchange it with a blue shirt, which will qualify as a different product.
- Note that exchanges are subject to availability of stock and are also dependent on whether your location is serviceable by our logistics team.
- Please note that while an exchange request can be raised, we pick up products only from selected pin codes. If a certain pin code is not serviceable, customers would need to drop an email or call our customer care team and communicate the address they wish for their return/exchange request.
- If the customer does not handover the product within 7 business days from the date of the return/exchange request being raised, the request will be cancelled. At Infinia, we ensure that our delivery executives will pick-up the products for return/exchange within this time period.
- Infinia routinely rolls out schemes where you may receive a free gift/offer along with your main purchase. In case you have purchased an item, which has a free gift/offer associated with it, you will have to return both the product you’ve purchased and all additional gifts/products that you received along with it.
- The Infinia Return and Exchange Policy does not apply to special offers and promotional schemes that are frequently run on the website. There are separate terms and conditions for each promotional scheme run by Infinia. If customers have any queries or doubts regarding this, they can reach out to our customer care team.